Customer Service

Shipping & Handling - USA
  • USA: shipping and handling is $15.00 per order for the first item ordered.
  • Additional items are $4.00 each when ordered together from our web site.
  • Some large items have an additional shipping charge that is listed on the item page and will show on your list of items ordered.
International Orders
  • We welcome orders from outside the USA.
  • We have the expertise and experience to ship your order using the best carrier for your location.
  • We will notify you by email within 2 business days of the actual shipping cost for your international order.
Payment Methods Accepted

We accept Visa, MasterCard, Discover and Amex. Sorry, no COD’s.

No Minimum Order

We have no minimum order. Please see Shipping & Handling for shipping charges.

Order Processing
  • You will receive an immediate email confirming receipt of your order.
  • Most orders are shipped within 2 business days.
  • We will notify you by email when your order is shipped.
  • If we are out of an item you order, we will notify you within 2 business days via email and tell you when we expect to ship your order.
  • You may choose to cancel your order rather than wait.
Our Guarantee
  • If you are not 100% satisfied with any item ordered, contact us via email or phone within 30 days after you receive your order.
  • We will gladly refund your entire purchase price (less shipping) if the item is returned in new condition.
  • Please obtain a return authorization number from us before returning any items ordered.
Typographical Errors

While we make every effort to insure the accuracy of all information and prices on our web site, we are not responsible for typographical errors.

Privacy Statement

When you visit our web site, we will not collect any personal information about you (including but not limited to your name, address, telephone number, email address, and credit card number if you place an order with us) unless you provide it to us voluntarily.

We will not share, trade or sell personal information of our visitors for use by any other business without your consent.

When in San Diego, please visit our store located in picturesque Seaport Village:
Kite Flite San Diego
839 W Harbor Dr
San Diego, CA 92101

We’re open from 9:30 am to 9 pm daily. Call us toll free at 1 877 234 8229. Or call Kite Flite expert staff direct at 619 234 5483 during business hours.

Also visit the Seaport Village website for current activities, specials and more…